Director European Service (f/m/d)

• Jobtitel: Director European Service (f/m/d)
• Unternehmen: Molecular Devices
• Ort: Düsseldorf
• Gehalt: nach Absprache

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http://url.productsup.com/512729/i/cd7686c8b7c51a852079901563417105
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Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a Global and diverse continuous improvement team environment? Do you enjoy continuously improving yourself and others - working on challenges that truly matter with people that care for each other, our customers, and their patients?

We are currently seeking a Director European Service (f/m/d), working remote, is responsible for leading a diverse team focused on consistently growing our revenue, delighting customers, continually improving our business processes, and enabling team members to achieve performance and career goals.

The Director of EU Service leads a cross functional team of sales, service, and applications scientists with a total population of 40 associates and revenue responsibility over $25M. This role requires a high level of collaboration with other functional groups, including Sales, Operations, Finance, and Human Resources. An integral part of this role is the ability to balance strategy and tactics and foster creativity and innovation directed towards improving Molecular Devices’ service team’s execution, engagement, and core growth.
What we’ll get you doing

• Collaboratively develop and execute service strategies to drive core growth of service revenue, improve our workorder resolution time, and drive customer loyalty through strong post sale support

• Leading, improving, and sustaining key service processes: Daily Management, Service Plan Sales Funnel Management, Inventory management, team member onboarding, etc

• Provide direction, leadership and coaching for all direct reports. Facilitate quality improvement and organizational productivity through deployment of standard work processes

• Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization

• Collaborate with cross department business partners to support improvement across all Molecular Devices KPIs (core growth, working capital turns, inventory turns, associate retention, etc.)

• Utilize and promote Danaher Business System tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers

• Champion engagement to build organizational and associate capabilities; develop future leaders, and build a bench with diverse talent
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http://url.productsup.com/512729/i/cd7686c8b7c51a852079901563417105